INFORMATION DUTY FOR ADMINISTRATOR CUSTOMERS

Polish Porcelain Factories “Ćmielów” and “Chodzież” S.A. with its registered office in Ćmielów, ul. Ostrowiecka 45,

1. The administrator of your personal data is Polskie Fabryki Porcelany “Ćmielów” and “Chodzież” S.A. with its registered office in Ćmielów, ul. Ostrowiecka 45, hereinafter referred to as the “Administrator”.
2. Contact details of the Personal Data Protection Inspector: e-mail address: inspektor-rodo@porcelana.com.pl postal address: Personal Data Protection Inspector ul. Ostrowiecka 45 27-440 Ćmielów
3. Customers’ personal data is processed in order to: • performance of a contract or order concluded between the Polish Porcelain Factories “Ćmielów” and “Chodzież” S.A. and you pursuant to art. 6 clause 1 lit. b), c) and f) GDPR; • compliance with fiscal and accounting obligations (basis: art.6 par.1 lit.c RODO); • providing a free newsletter service if you give your voluntary consent • receiving commercial information (basis: art.6 par.1 lit.b RODO); • determination, investigation and defense in the event of mutual claims (basis: art.6 par.1 lit.f) GDPR); • marketing (basis: art.6 par.1 lit.f) GDPR); • analytical (basis: art.6 par.1 lit.f) GDPR); • statistical (basis: art.6 par.1 lit.f) GDPR); • archival (basis: art.6 par.1 lit.f) GDPR). • fulfillment of the legal obligation incumbent on the Administrator. • enabling the provision of electronic services and full use of the Online Store, including transactions and payments; • setting up and managing an account or accounts, as well as providing account support, transactions and solving technical problems; • handling requests that you direct to us (e.g. via the contact form); • contacting the person, including for purposes related to the provision of services. We also process your personal data for the purposes set out below, based on the legitimate interest of Polskie Fabryka Porcelany “Ćmielów” and “Chodzież” S.A., which is: • conducting marketing activities towards you; • contacting you, including for purposes related to permitted marketing activities, through available communication channels, in particular and with your consent – by email and telephone; • support for credit services and insurance of purchased goods; • providing support for payment services; • ensuring the security of services we provide electronically, including enforcing compliance with internal rules and preventing fraud and abuse, and ensuring traffic safety; • conducting research and analyzes, inter alia in terms of the functionality of the online store, improving the operation of services or estimating the main interests and needs of visitors; • handling your requests, in particular to the user service department and via the contact form if they are not directly related to the performance of the contract; • organization of loyalty programs, competitions and promotional campaigns in which you can participate; • debt collection; conducting court, arbitration and mediation proceedings; • conducting statistical analyzes; • storing data for archiving purposes, and ensuring accountability (demonstrating our compliance with legal obligations). If you agree, we process your personal data in order to: • saving data in cookies, collecting data from websites and mobile applications; • organization of competitions and promotional campaigns in which you can take part;
4. Legal basis for processing personal data – art. 6 paragraph 1 lit. a GDPR, art. 6 paragraph 1 lit. b GDPR, art. 6 clause 1 lit. c GDPR, art. 6 paragraph 1 lit. f GDPR, which are: 1) art. 6 clause 1 lit. b GDPR, i.e. personal data are processed accordingly on the basis of the contract concluded with the Administrator (the need for processing to perform the contract, which you are party, including contracts for the provision of free electronic services – sending a newsletter); 2) art. 6 clause 1 lit. c GDPR, i.e. the need to comply with the legal obligation incumbent on the Administrator (e.g. storage of VAT invoices in order to fulfill fiscal obligations); 3) art. 6 clause 1 lit. f GDPR, i.e. the necessity of processing for purposes resulting from legitimate interests pursued by the Administrator or by a third party, in particular conducting marketing and promotion (e.g. conducting direct marketing as well as investigation and defense in the event of mutual claims); 4) art. 6 clause 1 lit. a GDPR, i.e. your consent to the processing of your personal data.
5. Please be advised that: 1) providing your personal data is voluntary. 2) Your personal data is not subject to automated decision making, including profiling. We require you to provide the following personal data in order to be able to conclude and perform a contract with you via the Online Store, and thus provide you with the service: • email address, login, password, phone and information about the company and its address (in the case of a company account). If for some reason you do not provide this personal data, unfortunately we will not be able to enter into a contract with you and as a consequence you will not be able to use our services. If required by law, we may require you to provide other data necessary, e.g. for accounting or tax reasons. Apart from these cases, providing your data is voluntary.
6. Information on recipients of personal data: We provide your personal data to transaction parties and entities supporting us in providing services by electronic means, i.e. those that provide payment, credit, insurance services, perform consulting or auditing services, support users, support the promotion of offers, and cooperate in marketing campaigns. We may transfer your personal data to public authorities fighting fraud and abuse. Your personal data may be transferred to: law firm, consulting company, payment system operators, email marketing system operators, sms system operators, IT company and courier company
7. Your personal data will not be transferred to a third country.
8. The period for which your personal data will be stored: the period necessary to perform the contract or assert claims for business operations, the period necessary under the law, while in the case of personal data processed on the basis of the consent of the data subject – to withdraw consent.
9. Please be advised that you have the right to: 1) access to your personal data, rectification, deletion or limitation of processing, 2) transfer data, 3) submitting a complaint to the supervisory body, 4) written, reasoned request to stop processing your data due to your special situation; 5) object to the processing of your data when the Administrator intends to process it for marketing purposes or to the transfer of your personal data to another data administrator; 6) obtain comprehensive information on: a) the presence of your data in the Administrator’s collections and the address of his registered office, b) the purpose, scope and method of processing data contained in such a set; c) the status since when your data has been processed; d) any source of data acquisition; e) sharing your data, in particular information about recipients or categories of recipients to whom this data is shared.
10. We also inform you that you have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Withdrawal of consent may be made in the same form in which consent was given.
11. The Administrator makes every effort to provide all means of physical, technical and organizational protection of personal data against their accidental or intentional destruction, loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable regulations.